Dear Kari,
Thank you for bringing this to our attention. First and foremost, I want to sincerely apologize for the frustrating experience you’ve had with your order and for any disappointment this has caused, especially during the holiday season. I completely understand how upsetting this situation must be for you and your daughter.
At Micklagaard, we ship exclusively through trusted carriers such as DHL or FedEx. It appears that there has been an issue with the shipping process once the package reached France. We will immediately contact DHL, who handled your shipment, to investigate why the parcel was transferred to Colis Privé and why there was a failure in delivery.
Regarding your attempts to contact us, I am deeply sorry for the inconvenience caused. As the person responsible for customer service, I assure you that I have not received any emails to our customer service email address, which is clearly stated on our 'Contact Us' page.
We are committed to ensuring that our customers receive their orders without issues and will take this feedback seriously to review and strengthen our processes.
Once again, I deeply regret the inconvenience caused. I will personally follow up with you via email to provide updates on this situation.
Kind regards,
Ivan
Micklagaard Team